https://youlookfab.com/welookfab/topic/gush-about-zappos-cs Style Advice for Fashion Lovers en-US Sat, 09 May 2026 19:10:39 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-651151 Thu, 21 Jun 2012 16:13:27 +0000 Meredith1953 651151@https://youlookfab.com/welookfab/ <p>I have ordered several pairs of shoes from Zappos in the past and they are so quick and have great customer service! </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-651144 Thu, 21 Jun 2012 16:04:38 +0000 N-Marie 651144@https://youlookfab.com/welookfab/ <p>A second rave for their C/S- I was stuck at home with a sick newborn and was nearing the return deadline -I called and the super-nice person who responded offered to extend the deadline or arrange to have UPS come to my door to pick up the package! I ended up getting my husband to drop it off, but they really earned a customer for life with their willingness to help and the excellent people they hire in the C/S dept. I've heard that they give their C/S people extremely wide latitude in solving problems (rather than a pre-scripted bureaucratic flowchart for solving problems)- it really shows. </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-651134 Thu, 21 Jun 2012 15:48:41 +0000 marianna 651134@https://youlookfab.com/welookfab/ <p>Yes! I love Zappos and stories about good CS. </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-651052 Thu, 21 Jun 2012 14:52:13 +0000 Angie 651052@https://youlookfab.com/welookfab/ <p>Fantastic! </p> <p>I love Zappos C/S too. </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-651042 Thu, 21 Jun 2012 14:49:02 +0000 Anonymous 651042@https://youlookfab.com/welookfab/ <p>Zappos has the best customer service on the planet, I think. I once ordered a pair of boots from them, and they never arrived. I called, and they sent me another pair free of charge. Lo and behold, a month later, the shoes I originally ordered showed up at my doorstop in a banged up box that looked like it had been shipped to China and back. I did the right thing and called Zappos to tell them I had finally received them. They still didn't charge me. BTW, that was with UPS ground, which I've found is not always the most reliable shipping method. The new one-day shipping with vipzappos.com is much better. </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-650800 Thu, 21 Jun 2012 06:02:45 +0000 rae 650800@https://youlookfab.com/welookfab/ <p>Bless Zappos! May they live long and prosper. </p> <p>Cannot *wait* to see the boots! </p> https://youlookfab.com/welookfab/topic/gush-about-zappos-cs#post-650787 Thu, 21 Jun 2012 05:38:20 +0000 RandomThoughts (Andrea) 650787@https://youlookfab.com/welookfab/ <p>So last week I decided to take the plunge and purchase a pair of Frye Carson Lace Ups in "taupe" as they are on a pretty steep discount on Zappos. I eagerly awaited for them to ship. And waited, waited...</p> <p>Waited....</p> <p>On Monday I started to get nervous because according to the website they hadn't been pulled from the warehouse so I called. Not only was the hold time very short and C/S rep friendly as all get out but he had great news: the shoes would arrive that very day! They are having software problems and shipping statuses are not getting updated. NEAT!</p> <p>So later that day the shoes arrive. YAHOO! But hold on... this sure doesn't look like "taupe". Yes, my invoice says taupe, even the box says taupe on it, but these shoes are most assuredly yellow. Which is odd because while the Carsons do come in yellow they are not on offer at Zappos. Even acknowleding that colors look different in real life than they do on a monitor there was no way this was taupe. So back on the phone....</p> <p>Another very short wait, super friendly, helpful C/S rep and they place an order for another pair, free of charge to go out the next day, over night. Wee! She assured me that I was probably not crazy and that it was possible the shoes were mislabeled at the factory.</p> <p>The new pair arrived today and these ones are indeed taupe. I love them! Photos tomorrow... Nude booties! I think they will look cute with that Anthro dress I picked up a week or so ago. </p>