https://youlookfab.com/welookfab/topic/good-customer-service Style Advice for Fashion Lovers en-US Wed, 22 Apr 2026 02:48:33 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/good-customer-service#post-2034907 Thu, 13 Jun 2019 04:26:20 +0000 Gigi 2034907@https://youlookfab.com/welookfab/ <p>I've had great experiences with Zappos and Nordstrom. Zappos always credits my account before they even receive my returned merchandise.</p> <p>I recently had a great experience with Nordstrom. A couple of weeks ago, I returned a pair of already-worn sandals. I bought them near the end of last summer, and when I wore them, the ankle strap cut so badly into my ankles that they bled, and I couldn't wear any ankle straps for two weeks afterward. I found that if I wore the sandals on a very loose setting, the ankle strap didn't hurt so bad. But this summer, I decided I wasn't OK with having paid over $100 for sandals that I have to baby and that I can't wear on the proper strap setting (I have very small ankles and really need the tightest setting), so I returned them and told them why. They didn't give me a hard time about it at all, and my account was immediately credited. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034738 Wed, 12 Jun 2019 16:46:38 +0000 Anonymous 2034738@https://youlookfab.com/welookfab/ <p>I'm happy with Nordstrom too! They've never given me a hassle about (many) returns. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034736 Wed, 12 Jun 2019 16:43:34 +0000 JAileen 2034736@https://youlookfab.com/welookfab/ <p>I love Zappos. They sent me the wrong sandals, and told me to keep them. Oh, then they sent the right ones. I don’t wear the coral patent sandals very often, but they look great with grey. Also, they send things the next day. Sometimes it’s less than 24 hours. They’re amazing. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034734 Wed, 12 Jun 2019 16:39:45 +0000 texasgal 2034734@https://youlookfab.com/welookfab/ <p>Angie- I agree on Amazon- and Amazon Key now delivers into my (detached) garage, significantly decreasing the risk of "porch theft".&nbsp; </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034694 Wed, 12 Jun 2019 15:50:53 +0000 Angie 2034694@https://youlookfab.com/welookfab/ <p>Nice story.</p> <p>ZAPPOS. Their customer service cannot be beat. Best of the best.&nbsp;</p> <p>Nordstrom. You can return anything at any time.&nbsp;</p> <p>Boden is on the ball. Their refunds are speeding up too.&nbsp;</p> <p>Amazon will credit your return BEFORE you've shipped back the item.&nbsp; </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034661 Wed, 12 Jun 2019 14:52:14 +0000 taylor 2034661@https://youlookfab.com/welookfab/ <p>That is a great story! I wish more companies behaved like this ! </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034655 Wed, 12 Jun 2019 14:44:50 +0000 anchie 2034655@https://youlookfab.com/welookfab/ <p>Wow, I am impressed. I don’t have any experience like this. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034653 Wed, 12 Jun 2019 14:43:43 +0000 bj1111 2034653@https://youlookfab.com/welookfab/ <p>Nordies hands down. Unfortunate that I’m really trying to shop secondhand resulted in less shopping at nordies </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034615 Wed, 12 Jun 2019 13:31:57 +0000 texasgal 2034615@https://youlookfab.com/welookfab/ <p>I too love Patagonia products (their NanoPuff is fabulous!!!) and shop frequently at Zappos for those very reasons. I'll have to give Boden a try! </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034602 Wed, 12 Jun 2019 13:09:41 +0000 Becky 2034602@https://youlookfab.com/welookfab/ <p>I buy most of my shoes from Zappos, mainly because they have more options in my size/width combo, but their customer service and the ease of returns is unparalleled. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034598 Wed, 12 Jun 2019 13:03:21 +0000 Jane 2034598@https://youlookfab.com/welookfab/ <p>Nice thread! Helps me! </p> <p>Boden. Stunning. I returned a red coat nine months after I bought it, unworn, still in the plastic wrapper. Full value credit note. Love Boden! </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034595 Wed, 12 Jun 2019 12:30:46 +0000 Pat_P 2034595@https://youlookfab.com/welookfab/ <p>Patagonia! My first choice for gear, both for their customer service and for their ethical business practices. I had them once replace an item that was 12 years old, because they said that was too soon for it to fail. (I had sent it to their repair shop, but they couldn’t fix it.) I was so impressed that they are my first stop for outdoor gear. Often the more expensive choice, but worth it to me - and sometimes the least expensive in the long run because of longevity. </p> https://youlookfab.com/welookfab/topic/good-customer-service#post-2034588 Wed, 12 Jun 2019 12:18:30 +0000 texasgal 2034588@https://youlookfab.com/welookfab/ <p>In light of Jane's recent post about lackluster customer service, I thought I'd share an example of superb service:<br />I received a Lo and Sons bag (the OMG) as a Mother's day gift about 4 years ago. It had proven to be such a workhorse for travel that I got one for my daughter. Well, after about 2 years the zipper on hers broke, and the zipper on mine only zipped one way (it's supposed to zip both ways). I emailed them to let them know, they apologized and sent two NEW bags to be to replace the malfunctioning ones (and told me to just keep/donate those).&nbsp;<br />So- there are companies who stand by their products, even many years later, and I just wanted to highlight a great one.<br />Anyone else have a great customer service story? </p>