https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs Style Advice for Fashion Lovers en-US Sat, 18 Apr 2026 17:43:32 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2221670 Sun, 05 Sep 2021 01:42:33 +0000 Jaime 2221670@https://youlookfab.com/welookfab/ <p>At least they tried? Hope you find the coat a good home! </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2221587 Sat, 04 Sep 2021 13:51:50 +0000 rachylou 2221587@https://youlookfab.com/welookfab/ <p>Bummer </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2221577 Sat, 04 Sep 2021 12:44:48 +0000 April 2221577@https://youlookfab.com/welookfab/ <p>So, the folks at Hobbs have confirmed that in fact they are not able to provide a replacement button.&nbsp; :(&nbsp;&nbsp;</p> <p>I guess I will remove the rest of the non-functional belt.&nbsp; Not sure if I'm keeping this coat either way (DH is not a fan, and I need to de-accession a coat or two) but I will find someone who will put it to good use. </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2213047 Sat, 31 Jul 2021 17:37:05 +0000 Cardiff girl 2213047@https://youlookfab.com/welookfab/ <p>So nice to hear of good customer service surviving the pandemic in some quarters! </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212983 Sat, 31 Jul 2021 06:51:41 +0000 Anonymous 2212983@https://youlookfab.com/welookfab/ <p>Wonderful ! &nbsp;The company will be on my radar , now. </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212977 Sat, 31 Jul 2021 04:24:52 +0000 Eliza 2212977@https://youlookfab.com/welookfab/ <p>That is great to hear. Nothing makes me more loyal than quality items and thoughtful, cooperative assistance when something either isn’t quite right or a replacement is necessary. </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212948 Fri, 30 Jul 2021 22:48:07 +0000 Anonymous 2212948@https://youlookfab.com/welookfab/ <p>Great! </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212930 Fri, 30 Jul 2021 20:45:43 +0000 kkards 2212930@https://youlookfab.com/welookfab/ <p>Nice! Love hearing good things about brands </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212929 Fri, 30 Jul 2021 20:44:00 +0000 rachylou 2212929@https://youlookfab.com/welookfab/ <p>Feather in their cap! Well done! </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212928 Fri, 30 Jul 2021 20:43:05 +0000 Stagiaire Fash 2212928@https://youlookfab.com/welookfab/ <p>Fingers crossed that their follow-through is as impressive as their promises (but their reputation says it will be). </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212914 Fri, 30 Jul 2021 19:47:31 +0000 Carla 2212914@https://youlookfab.com/welookfab/ <p>Sweet! </p> https://youlookfab.com/welookfab/topic/exceptional-customer-service-shout-out-to-hobbs#post-2212911 Fri, 30 Jul 2021 19:41:14 +0000 April 2212911@https://youlookfab.com/welookfab/ <p>My aubergine wool Hobbs "Francesca" coat (discussed by Angie here:&nbsp;<a rel="nofollow" href="https://youlookfab.com/2021/02/03/assorted-fab-finds-2/">https://youlookfab.com/2021/02.....b-finds-2/</a>) came back from its "dryclean for summer storage" trip with one of the buttons missing.</p> <p>This coat has THREE different sizes of the same buttons.&nbsp; Large (closure); small (cuffs); and medium (rear non-functional belt).</p> <p>Hobbs was crazy-fast in responding to my query about sending me a replacement, and then they were crazy-fast in responding to my detailed and tedious explanation of exactly which size button I needed, assuring me that they would send it immediately.</p> <p>May I say, I am gob-smacked.&nbsp;&nbsp; </p>