https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice Style Advice for Fashion Lovers en-US Wed, 15 Apr 2026 07:19:55 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1661021 Sat, 14 May 2016 12:22:03 +0000 Anonymous 1661021@https://youlookfab.com/welookfab/ <p>That's good to hear, lisap.&nbsp; I have flown Air Canada before, and never had any problems.&nbsp; Now American Airlines on the other hand...don't get me started!&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660904 Sat, 14 May 2016 04:23:46 +0000 Anonymous 1660904@https://youlookfab.com/welookfab/ <p>Angie - it's pure sarcasm . Air Canada is consistently voted the best airline in North America . It's just an internal joke they use to acknowledge that nothing ticks people off more than bad airline service . </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660703 Fri, 13 May 2016 20:50:28 +0000 Anonymous 1660703@https://youlookfab.com/welookfab/ <p>You're right on, torontogirl.&nbsp; When you're the only phone company in town, just treat everyone like they don't matter, because they don't.&nbsp; We used to have one cable company here in Austin, and they were awful.&nbsp; Then another one moved to town and they went into crisis mode trying to hold on to all their disgruntled customers.&nbsp; That was about 20 years ago, and they're still trying to climb back.&nbsp; Hurrah for competition in the marketplace! </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660697 Fri, 13 May 2016 20:34:53 +0000 Helena 1660697@https://youlookfab.com/welookfab/ <p>Lol Lisa - I havent flown that particular airline in some time, but I'm on the phone with our major phone company right now, and through no fault of the lovely CSR I'm dealing with, they seem to have adopted the same motto!! The cable company too!<br /> Xtbay, I think in many cases it's a lack of choice that allows companies to get away with things ... Competition is (generally) good for the consumer, as they say </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660612 Fri, 13 May 2016 18:23:00 +0000 Anonymous 1660612@https://youlookfab.com/welookfab/ <p>That is fascinating to me, for some reason.&nbsp; It seems the consumer is a more revered entity in some countries than in others.&nbsp; Maybe it has something to do with a population's ability to tolerate or accept something that's unsatisfactory.&nbsp; I guess if customers will tolerate being treated badly, the retailer gets the message that it's okay to conduct business this way, and carries on accordingly.&nbsp; They wouldn't be in business long where I live! </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660610 Fri, 13 May 2016 18:14:47 +0000 Angie 1660610@https://youlookfab.com/welookfab/ <p>Oh, Xtabay. It varies greatly from country to country, and depends very much on the culture. Mind blowingly so. The customer service in Japan and Hong Kong is extremely good too. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660609 Fri, 13 May 2016 18:13:43 +0000 Anonymous 1660609@https://youlookfab.com/welookfab/ <p>Maybe the UPS person has a thing for white sandals too. &nbsp;Check him or her out the next time they deliver. LOL &nbsp;That has become the new thing to do, follow the UPS truck and see what the neighbors are having delivered, and it may fit you. &nbsp;bummer. &nbsp;I have them sent to my office. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660601 Fri, 13 May 2016 18:01:34 +0000 Anonymous 1660601@https://youlookfab.com/welookfab/ <p>This thread has been so interesting to me.&nbsp; I knew that customer service could vary from retailer to retailer, but I never knew it varied by country.&nbsp; Why would that be?&nbsp; It just seems like good business sense to provide the best service to one's customers.&nbsp; Customer loyalty and good word-of-mouth can make or break a business, no matter what country it's in.&nbsp; I am puzzled. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660489 Fri, 13 May 2016 14:59:11 +0000 RobinF 1660489@https://youlookfab.com/welookfab/ <p>I've also had good customer service from Zappos. And just this week I ordered some tops from Ann Taylor, they came the next day (did not pay for special shipping), too big, the replacements should be here today. I generally don't like internet shopping because of the returns hassle, but it's definitely more tempting when you know the returns are easier. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660473 Fri, 13 May 2016 14:34:26 +0000 Angie 1660473@https://youlookfab.com/welookfab/ <p>Summer, I love John Lewis too. I'm glad you're getting great service in the UK.&nbsp;</p> <p>Marianna, so true. And what a shame.</p> <p>Jaime, that's interesting and quite funny.</p> <p>Firecracker, I know! I hope to keep one pair of sandals and wear them in our glorious weather.&nbsp;</p> <p>Lisa, perhaps I need more tea but I don't get the slogan.&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660391 Fri, 13 May 2016 12:48:56 +0000 marianna 1660391@https://youlookfab.com/welookfab/ <p>On the flip side of the coin, CSR's are so under appreciated and are usually a very low level and low paid position within a company. I always thought that was so strange considering how important these people are to an organization's image. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660304 Fri, 13 May 2016 09:53:25 +0000 Summer 1660304@https://youlookfab.com/welookfab/ <p>I have to make a stand for customer service in the UK.&nbsp; Maybe I'm just lucky, but any issues&nbsp; I've had have always been dealt with promptly and courteously.<br />&nbsp; Generally, I shop with the larger, well-known retailers such as John Lewis, M&amp;S and Debenhams, plus one or two family-run stores, both online and in-store.&nbsp; All have excellent customer service hard-wired into them, which is probably why I return to them time and time again. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660251 Fri, 13 May 2016 06:31:32 +0000 Firecracker (Sharan) 1660251@https://youlookfab.com/welookfab/ <p>that's great, Angie! It's so nice; we are spoiled, aren't we?<br />I can't get past the sandals, though. For the non-sandal-wearing gal we know and love. Maybe they're not really sandals--they just look like sandals, right? </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1660131 Fri, 13 May 2016 03:30:40 +0000 Jaime 1660131@https://youlookfab.com/welookfab/ <p>Heh about Canada's slogan. Customer service is so totally different in Israel. On the one hand everyone talks to each other as equals so there is no American decorum in interactions between customers and employees. People are much more willing to bend rules and work out solutions together. BUT when international companies train Israelis, which is happening more and more, you get this incredibly bizarre form of customer service that is so unnatural and poorly executed. The reps will keep repeating catch phrases they were taught and smile too much. And never break the rules. So unnatural in the environment! </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1659947 Fri, 13 May 2016 00:38:25 +0000 Anonymous 1659947@https://youlookfab.com/welookfab/ <p>Here in Canada we have a slogan: &nbsp;We aren't happy until you're unhappy. &nbsp;</p> <p>Kidding. &nbsp;But my husb , who works for our national airline, often &nbsp;sardonically quotes this one as their customer service motto.&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1659873 Thu, 12 May 2016 22:52:15 +0000 Helena 1659873@https://youlookfab.com/welookfab/ <p>My husband is always appalled by the customer service in Canada, especially now that he travels to the US more frequently. It really is done well in the States! </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1659872 Thu, 12 May 2016 22:50:54 +0000 Chris987 1659872@https://youlookfab.com/welookfab/ <p>I would not expect good customer service in many parts of the world but I'm a bit surprised to hear that it's not so good in the Netherlands or the UK.&nbsp; As&nbsp;others have said Nordstrom, LLBean, and many other US businesses&nbsp;have great customer service. Every business makes a conscious decision about what level of customer service they are going to provide, or if they don't then that's a choice in itself, and the bar is set pretty high in the US. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1659813 Thu, 12 May 2016 21:43:07 +0000 pil 1659813@https://youlookfab.com/welookfab/ <p>I have to add LL Bean to the list of outstanding customer service. Not only have I ALWAYS encountered a live representative (never an automated menu) but they have been able to answer item questions as well. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice/page/2#post-1659788 Thu, 12 May 2016 21:27:30 +0000 Joyce B 1659788@https://youlookfab.com/welookfab/ <p>I am glad that they resolved the problem, I agree that customer service in the US is the best. I am just back from returning a pair of shoes at Nordies. The SA was the best. I returned a beautiful pair of animal print flats with pointy toe that I had only worn at home and it showed on the soles. The tips got all worn out and I had not even worn them outside yet. He gave excellent customer service, was very professional and gave me a refund. I have to add a shout-out for Nordies, no wonder why it is my favorite store. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659778 Thu, 12 May 2016 21:20:50 +0000 Angie 1659778@https://youlookfab.com/welookfab/ <p>&nbsp;I was quite appalled by the lack of service in the Netherlands and the UK last year on our one month holiday - probably because I've gotten SOOO used to the very best customer service here in the US.&nbsp;</p> <p>Suz, catseye and BieN, I'm still working that out. We have absolutely had and continue to have glorious weather. The white Shellys look good on my feet, and fit surprisingly well. And they are comfortable. No rubbing. Easy to pull on and off with the back zipper too. They also work well with my assortment of crops. I think they might be too heavy. I like &nbsp;to wear lightweight shoes - so I'm giving the Naturalizers a go. But I might keep the Shellys instead. Will keep you posted.&nbsp;</p> <p>Una, the Teddies should finish at this length, which is quite cropped actually:&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659776 Thu, 12 May 2016 21:09:41 +0000 BrieN 1659776@https://youlookfab.com/welookfab/ <p>Angie--I am also interested to hear your conclusions about the Shellys. I haven't worn mine yet either. I purchased them specifically to wear with white flared crops...the ankle straps, block heel--it should all work? </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659771 Thu, 12 May 2016 21:02:43 +0000 BrieN 1659771@https://youlookfab.com/welookfab/ <p>Lol, Meredith.</p> <p>Nordstrom went way above and beyond for me recently. It's interesting how that one experience with this retailer has set my opinion so highly. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659765 Thu, 12 May 2016 20:55:24 +0000 Gigi 1659765@https://youlookfab.com/welookfab/ <p>Yippee! I don't mind paying a little more if this is the kind of customer service I get. I am very grateful to live in the U.S. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659763 Thu, 12 May 2016 20:51:58 +0000 Beth Ann 1659763@https://youlookfab.com/welookfab/ <p>Glad to hear that you've got your goodies on the way! </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659740 Thu, 12 May 2016 20:16:42 +0000 Meredith 1659740@https://youlookfab.com/welookfab/ <p>Lands End customer service literally picks up after the first ring. My mom isn't even that responsive. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659738 Thu, 12 May 2016 20:14:51 +0000 catseye 1659738@https://youlookfab.com/welookfab/ <p>The Naturalizers will be a lot easier to put on, for sure. :)<br />&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659725 Thu, 12 May 2016 20:00:57 +0000 Suz 1659725@https://youlookfab.com/welookfab/ <p>Angie now you have me "as curious as a kitten" as you would say about the Shellys. I wonder why you are not wearing? Because you just prefer a closed toe shoe? Because they are not comfy? Something about the straps? I know you have had the weather to enjoy them this year.&nbsp;</p> <p>I still haven't worn any of my new sandals but that is because it has not warmed up (until yesterday...and the weekend is supposed to be rainy and 8C).&nbsp;</p> <p>I love those Shellys so if you decide you need to offer them on the style exchange.... &nbsp;:)&nbsp; </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659717 Thu, 12 May 2016 19:49:05 +0000 catgirl 1659717@https://youlookfab.com/welookfab/ <p>Glad to hear it, Angie.&nbsp; As for those Teddie pants, the description reads "slightly cropped" - is that a thing now?&nbsp; What's PPL for "slightly cropped"?&nbsp; Or is it like "sort of pregnant"? </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659705 Thu, 12 May 2016 19:43:33 +0000 RoseandJoan 1659705@https://youlookfab.com/welookfab/ <p>I am jealous, I have to hold my breath and cross my fingers before I visit a customer service desk in the UK. </p> https://youlookfab.com/welookfab/topic/customer-service-reps-are-soooo-nice#post-1659696 Thu, 12 May 2016 19:40:04 +0000 Anonymous 1659696@https://youlookfab.com/welookfab/ <p>What can I tell you, sometimes the devil that sits with the angel on my shoulders takes control of the keyboard.&nbsp;&nbsp; Must...regain...control...&nbsp; Get thee behind me, devil! </p>