https://youlookfab.com/welookfab/topic/customer-service-fail Style Advice for Fashion Lovers en-US Sun, 26 Apr 2026 13:30:35 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/customer-service-fail#post-433996 Fri, 30 Sep 2011 16:29:38 +0000 ironkurtin 433996@https://youlookfab.com/welookfab/ <p>Yeah, this was my first response. (Besides noting that the response letter had a ton of grammatical errors - shudder.) It's way too over-the-top. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433988 Fri, 30 Sep 2011 16:21:08 +0000 Sveta 433988@https://youlookfab.com/welookfab/ <p>You know, DressLover may be right: the whole thing is so unbelievably ridiculous that it just cannot be real. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433971 Fri, 30 Sep 2011 15:51:51 +0000 DressLover 433971@https://youlookfab.com/welookfab/ <p>I would be appalled by this if it didn't smell of an epic marketing gimmick. I don't agree with their tactics at all, but if you look at it from a strictly business (read: not ethical) sense, it does get the job done.</p> <p>Anytime there is a heinous breech of moral or social code, the media latches on to it and blows it up. Are clothes like this going to get attention for quality celebrities wearing them, unique designs/craftsmanship, or exclusivity? No. So how do they get the exposure and traffic they need? Create a controversy. </p> <p>Would I have ever looked at Gasp Jeans website had I not seen this article? No way. Everyone is looking, even if they are appalled. That is what the company is banking on. </p> <p>There has been a lot of research on how many no's it takes to get a yes and the consensus is 8 no's for 1 yes. Business-wise, Gasp Jeans would rather have 800,000 website hits as opposed to 8,000 as that translates to 100,000 sales as opposed to 1,000. Even if the controversy skews the number of no's per yes a bit, there is no denying they are getting more traffic which translates to sales. (I just made up the website traffic numbers for sake of argument, but you get the idea.)</p> <p>Just look at their website. <a href="http://www.gaspjeans.com.au/" rel="nofollow">http://www.gaspjeans.com.au/</a></p> <p>Apparently being a jerkbag company doesn't keep people from buying. They just wanted to attract attention, get people looking, and hope a) people would fall for the clothes and order them regardless of the controversy and/or b) people would buy into the mystique and want to have something by the infamous Gasp Jeans.</p> <p>Finally, I doubt that the original shopper and letter was a genuine situation. I almost suspect that was planted as part of the marketing. There is just something super fishy about this whole thing. I definitely thing Gasp Jeans is playing media hype and riding the outrage wave. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433894 Fri, 30 Sep 2011 14:03:53 +0000 Queen Mum 433894@https://youlookfab.com/welookfab/ <p>I can't help but wonder if this is some sort of publicity stunt.. but I guess they wouldn't have shut down their facebook page huh?<br /> goodness... </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433891 Fri, 30 Sep 2011 13:57:46 +0000 mrseccentric 433891@https://youlookfab.com/welookfab/ <p>"...Chris whom served you is a qualified stylist whom has a sixth sense for fashion....." however no one in that company has a sixth, or even first, sense for grammar. Yoikes!</p> <p>I have to say that you see this exact attitude and behaviour often enough that i'm not surprised someone in the industry just came out and said it. Happily there are many many stores and customer service people who would be just as appalled as most people are by this attitude. But there's that 10-20% who think 'crass and snooty' = 'exclusive'.</p> <p>uh - nope. steph </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433857 Fri, 30 Sep 2011 13:13:45 +0000 rae 433857@https://youlookfab.com/welookfab/ <p><a href="http://www.thehothits.com/news/26146/do-katy-perry,-selena-gomez-and-kim-kardashian-actually-wear-gasp-clothes?-we-investigate" rel="nofollow">http://www.thehothits.com/news.....nvestigate</a> </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433851 Fri, 30 Sep 2011 13:08:41 +0000 Mellllls 433851@https://youlookfab.com/welookfab/ <p>that's crazy! </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433850 Fri, 30 Sep 2011 13:07:12 +0000 rae 433850@https://youlookfab.com/welookfab/ <p>Holy Cats! That is even worse than my own dress shopping experience! I think the store has really shot itself in the foot, here; if there is any time a woman will shell out way more money for a dress than normal, it's her wedding day - they should know that brides just want everything to be perfect! Even if the woman loved the dress, and just wanted to see other options, she would never go back to buy it now. </p> <p>I feel a bit satisfied that their FB page had to be shut down - I only hope that the "celebrity" clients they are so snooty about promptly do damage control for their own camps and distance themselves from GASP. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433766 Fri, 30 Sep 2011 05:58:13 +0000 Kari 433766@https://youlookfab.com/welookfab/ <p>I just can't imagine condoning and defending a sales representative of a company who would actually try to rudely deter a customer that way, and basically admit that they're trying to do so. It's unbelievable. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433698 Fri, 30 Sep 2011 02:56:04 +0000 annagybe 433698@https://youlookfab.com/welookfab/ <p>There's a hilarious if expletive ridden send up of the email on Jezebel.</p> <p><a href="http://jezebel.com/5845290/comment-of-the-day-gasp-is-really-trying-to-fail-at-business" rel="nofollow">http://jezebel.com/5845290/com.....t-business</a></p> <p>Warning, LOTS of salty language.</p> <p>and yes don't ask me why I know this, but Kim Kardashian shot to fame or more appropriately infamy due to a leaked sex tape.</p> <p>I will confess to watching reality TV while on call. I need something completely mindless until my pager goes off. I also watch sports.</p> <p>I also now know an Australian retailer to avoid on my next trip downunder. I think I'll stick to Sass &amp; Bide and Lucette. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433679 Fri, 30 Sep 2011 02:03:05 +0000 cheryle (Dianthus) 433679@https://youlookfab.com/welookfab/ <p>Didn't her father defend OJ? And her step father is Olympic gold medal winner Bruce Jennings (sp). I don't think she has done anything personally except hire a really good publicist. Meow </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433672 Fri, 30 Sep 2011 01:57:44 +0000 Kari 433672@https://youlookfab.com/welookfab/ <p>Yeah, I've still never quite figured out what exactly it is she is famous for. (I don't have a television and don't watch reality TV so much of the reality-celeb gossip bypasses me... and I'm not really compelled to find out more.)<br /> Ditto Selena Gomez, though I'm guessing she's probably a High School Musical star or something. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433668 Fri, 30 Sep 2011 01:54:24 +0000 annagybe 433668@https://youlookfab.com/welookfab/ <p>Kim Kardashian is not A-list, nor fashion forward. </p> https://youlookfab.com/welookfab/topic/customer-service-fail#post-433652 Fri, 30 Sep 2011 01:45:12 +0000 Kari 433652@https://youlookfab.com/welookfab/ <p>I stumbled across this article today and found it incredibly fascinating (not to mention appalling) that a company would actually pride themselves on providing incredibly snooty, rude "service" to potential customers in order to drive away the masses - and then publicly defend that attitude. Yikes! I'm thanking my lucky stars for all of the excellent retail professionals who I've run across over the years who really do go the extra mile to make the shopping experience pleasant - even if I happen to leave the store empty-handed.</p> <p><a href="http://www.styleite.com/media/gasp-jeans-emails/" rel="nofollow">http://www.styleite.com/media/gasp-jeans-emails/</a></p> <p><a href="http://www.heraldsun.com.au/entertainment/fashion/customer-complaint-email-and-response-by-gasp-clothing-goes-viral/story-e6frf8o6-1226151874005" rel="nofollow">http://www.heraldsun.com.au/en.....6151874005</a> </p>