YouLookFab Forum » Topic: Boot bust

YouLookFab Forum » Topic: Boot bust https://youlookfab.com/welookfab/topic/boot-bust Style Advice for Fashion Lovers en-US Mon, 27 Apr 2026 07:01:22 +0000 http://bbpress.org/?v=1.0.2 <![CDATA[Search]]> q https://youlookfab.com/welookfab/search.php Alassë on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1054307 Thu, 17 Oct 2013 13:58:31 +0000 Alassë 1054307@https://youlookfab.com/welookfab/ I'm sorry, Suz. I was so excited to read your boot post, and then this. I hope you can still find the taupe boots you need. (I wanted to recommend La Canadienne to you before, but I was a lurker. I have 12.75" calves and got the Passion style; they fit perfectly my calves perfectly.) Freckles on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1054305 Thu, 17 Oct 2013 13:54:52 +0000 Freckles 1054305@https://youlookfab.com/welookfab/ So sorry to hear about your getting the wrong colour boots and then the problem with the return.  How terribly frustrating for you, especially when it's not in your hometown. Maybe it is a good thing in the end if you decide that the heel really wasn't what you want? Jaime on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052950 Wed, 16 Oct 2013 02:50:11 +0000 Jaime 1052950@https://youlookfab.com/welookfab/ What a drag! Good that at least you will get the store credit, but it seems you are not exactly sure about the online version anyway so I don't know if it is worth pressing the matter. At least you got one excellent pair of boots - I would not think twice about the 6pm price as it did not apply to you anyhow! kellygirl on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052883 Wed, 16 Oct 2013 01:44:39 +0000 kellygirl 1052883@https://youlookfab.com/welookfab/ OMG, what a nightmare, Suz. I feel so disappointed for you. I'd definitely return and get the color you want--if not this year then next! Ugh x 1000!  Anonymous on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052846 Wed, 16 Oct 2013 01:03:28 +0000 Anonymous 1052846@https://youlookfab.com/welookfab/ The problem is scale -- we just don't have the population to support that. I guess that means our economy will become even more enmeshed with the US. Classically Casual on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052843 Wed, 16 Oct 2013 00:57:44 +0000 Classically Casual 1052843@https://youlookfab.com/welookfab/ I hope Nordies gets to Canada soon, Suz.  I remember here in the states back in the day they set the standard for customer service among the retailers.  The other B&M shops had to step up or not have any customers....Now we just take it all for granted, but they used to be the exception.  That could happen in Canada too. Suz on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052801 Wed, 16 Oct 2013 00:12:45 +0000 Suz 1052801@https://youlookfab.com/welookfab/ Thanks so much, everyone. DH thinks I should phone back and ask to speak to someone else, too, and see if they can order the grey boots. But you know...now I am having second thoughts even about those. The heel was super comfortable, but it was still a HEEL, if you know what I mean -- making it seem dressier than might be practical in my life. Hmmm. I am going to mull this one over some more.  Eliza, it does help to know I am not the only one. There's no point, really, in buying something that isn't going to work with my wardrobe -- especially not at this price. You showed fortitude in putting those very reasonably priced Munros back on the rack! But learning that they fit your feet and are comfortable was probably worth the reconnaissance mission. And now you have the cranberry boots, which will get more wear.  Deborah, yes - it is the Mazy. And I thought it was charcoal -- but it's moka. The SA and I both just referred to it as "grey." I didn't go in specifying "charcoal" by name because I thought it was the only grey boot...and this one looked grey in the store. I said grey, she said grey. It was an honest misunderstanding, not an attempt to mislead. A mistake on both our parts.  Mann -- they definitely stand by their product and guarantee against defects. But this is not a defect. Just a mistake. I do think it is a crazy policy. The store's policy is much more rigid than the website's. Oh well. Live and learn! cheryle (Dianthus) on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052800 Wed, 16 Oct 2013 00:12:35 +0000 cheryle (Dianthus) 1052800@https://youlookfab.com/welookfab/ Darn.  That totally sucks Suz.  I hope you are able to resolve it AND find your dream boots. Windchime on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052798 Wed, 16 Oct 2013 00:07:46 +0000 Windchime 1052798@https://youlookfab.com/welookfab/ Oh, Suz--we are all feeling your dismay and frustration along with you. Those grey boots are so gorgeous and would complement the colors you wear. I, too, would encourage you to have a conversation with a store employee who has more authority. Also, make sure you know how long the store credit is valid. I hope that, once the sting from this lessens, you find something (or a few somethings) which you totally LOVE at this retailer, with your store credit. JAileen on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052787 Tue, 15 Oct 2013 23:56:15 +0000 JAileen 1052787@https://youlookfab.com/welookfab/ Sorry about your mix up. It was strange, after I looked at your original post, I looked up the boots on Zappos. They only had them in black and moka. I wished they had had them in grey! I've been intrigued by La Canadienne boots for some time - attractive and waterproof. But pricey for me. I could justify the price if I worked (and dressed up everyday) and didn't live in a desert! pil on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052783 Tue, 15 Oct 2013 23:52:26 +0000 pil 1052783@https://youlookfab.com/welookfab/ How aggravating. You'd think they would be more accommodating for an exchange - it's not like you're looking for a refund. Transcona Shannon on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052779 Tue, 15 Oct 2013 23:45:26 +0000 Transcona Shannon 1052779@https://youlookfab.com/welookfab/ Well it's one thing for the lighting to mess with the boot colour but it's another thing for horrendous rules and policies to get in between you and your perfect grey boots! Grrrrr..... Eliza on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052773 Tue, 15 Oct 2013 23:40:27 +0000 Eliza 1052773@https://youlookfab.com/welookfab/ Sorry to hear this, Suz.  You have done some major YLF public service here, probably sparing us some issues we could not have anticipated.  I know just what you mean about the issue of color.  I live in my gray accessories and made a decision quite awhile ago not to purchase dark brown shoes or bags because they are not my thing.  I get why you will hold off for the right color, especially at that investment price.   I think that talking to the "right" person may get you some further satisfaction, but as always, one must decide how much time to invest in aggravation. It sounds like the store  and the website compete directly with each other.  If it makes you feel better, I found a pair of the Munro Robin booties for $60 at my local Rack.  I had wanted to try them and found the fit to be perfection on my impossible feet.  I left them there because they were dark brown and I wanted black, wine or gray booties. I still need to find my black ones, but uncharacteristically ordered the cranberry Munro's at full retail.  Ouch. Except I knew they were likely to work and they will be workhorses, rather than dust collectors.  The perils of derailment are worse for me than the ones associated with keeping my eye on the prize.  Keep us posted.  Beth Ann on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052721 Tue, 15 Oct 2013 22:38:56 +0000 Beth Ann 1052721@https://youlookfab.com/welookfab/ Mon Dieu!  C'est horrible! A trip to Montreal should be a real treat, Suz.  Glad to hear the black boots worked, and I'll be hoping that you'll make the most of a return trip! Deborah on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052718 Tue, 15 Oct 2013 22:36:52 +0000 Deborah 1052718@https://youlookfab.com/welookfab/ Suz, it appears that some o/s return policies are quite different to what we experience here. I would most definitely follow this through further. I am sorry I haven't read the earlier comments so if I am repeating, my apologies. The boot is the Mazy right?  And the colour charcoal.  What is the actual name of the mocha coloured boot, for example if I went into the store would I ask for the Mazy boot in Mocha?  If you were specifically asking the SA for the Mazy in Charcoal then she sold you the wrong shoe.  On line there is no indication that that colour boot is only available on line.  I think it's a very poor show.  I would have expected the SA to be familiar with the boot and the colours it was available in and to have told you that what you were looking at was not actually the charcoal.  At that price, I expect a higher level of knowledge and customer service from store staff.   I would take it to the 'top' and I would make as much noise (politely) as I could.  I would not be happy until my money was refunded.  They sold you the wrong product. Mann on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052714 Tue, 15 Oct 2013 22:34:14 +0000 Mann 1052714@https://youlookfab.com/welookfab/ Suz, oh ok - yes, it sounds like I am too used to the return policies in the US (I've only been in Canada for less than a year, and haven't done much shopping here as I go down to the States often and prefer to still shop there). I understand the point about not having enough sales volume to allow for a very liberal return policy, so I would definitely agree that they can't be like Nordstrom and accept the return when the customer shows up nine months after the purchase.  But it seems like their return policy is NO return, even for items at full price.  And La Canadienne seems to be a successful brand within and outside Canada, so it's not really a mom and pop shop selling handmade handkerchiefs.  Do they stand behind their (very expensive) product in any way?  If the boot were to fall apart a month from now?    I do wonder if it would be worth to try to then speak (like Claire suggested) to the store owner.  I will definitely be much more on guard now when I shop in Canada... But anyway, at worst, you will have a great pair of black boots, and money in the bank (um, store) to buy another pair when something pops up! Ornella on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052707 Tue, 15 Oct 2013 21:59:48 +0000 Ornella 1052707@https://youlookfab.com/welookfab/ Oh Suz! I only glanced over the other thread, little time these days etc., and was so happy for you. This turn of events is proper nightmare. But - I am sure your NAS-stamina and confidence, which obviously showed through not bending under the pressure to keep the moka ones, will pay off. Janet on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052696 Tue, 15 Oct 2013 21:44:34 +0000 Janet 1052696@https://youlookfab.com/welookfab/ Oh no! I missed the original post, but I know I would be seriously bummed if I got a browner color rather than the expected grey. Good luck getting it resolved. Customer service really should be more agreeable than that. Hmph. shedev on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052690 Tue, 15 Oct 2013 21:39:06 +0000 shedev 1052690@https://youlookfab.com/welookfab/ I'm so bummed for you Suz. Caro in Oz on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052687 Tue, 15 Oct 2013 21:36:09 +0000 Caro in Oz 1052687@https://youlookfab.com/welookfab/ Sympathies - I guess the term customer service means different things to different companies. I'd be tempted to take it further maybe write a letter to let them know you are telling all you friends worldwide about their stupid policies :)  At least you have one pair of great boots.  ManidipaM on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust/page/2#post-1052646 Tue, 15 Oct 2013 20:55:36 +0000 ManidipaM 1052646@https://youlookfab.com/welookfab/ Ugh! That is beyond weird and irritating! And so frustrating to be so close... I am really keeping fingers tight crossed they manage to discover a loophole in policy and better, more generous customer service next time you speak. Amy on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052628 Tue, 15 Oct 2013 20:39:16 +0000 Amy 1052628@https://youlookfab.com/welookfab/ Gawd. What a headache. I feel for you! Anonymous on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052626 Tue, 15 Oct 2013 20:37:57 +0000 Anonymous 1052626@https://youlookfab.com/welookfab/ No. NO! NOOOOOOOOOOOOOOOO! I am so upset about this! That is terrible about the lighting, and how you thought you were buying grey. I totally agree that you should not settle for the Moka. It would bother you every time you wore them. I agree that you should try to call again, (maybe you'll get another person--try for the actual owner--they can overstep all kinds of policies), explain the entire story, how you love the brand, yada, yada, yada and throw yourself on their mercy.  You have such a winsome way about you Suz. Maybe they will cave in just this once?  Nicole D on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052603 Tue, 15 Oct 2013 20:25:08 +0000 Nicole D 1052603@https://youlookfab.com/welookfab/ Probably the best thing to do is wait.  If the shopping gods are smiling they will get marked down in a while! Suz on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052580 Tue, 15 Oct 2013 19:58:05 +0000 Suz 1052580@https://youlookfab.com/welookfab/ Well, I'm not sure, Nicole. I have to say, this experience has made me twice shy! I don't really want to pay for the shipping. It seems like a lot to ask in addition to all the hassles I've already endured. Maybe I should simply wait and see what happens. Maybe they'll go on sale later in the season and it will seem more worthwhile. Then again, it is early days yet. I am not even wearing boots yet. By January, I may be awfully sick of wearing the same darn pair all the time.  ;-) Nicole D on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052578 Tue, 15 Oct 2013 19:52:17 +0000 Nicole D 1052578@https://youlookfab.com/welookfab/ That is so annoying!  How odd that the lighting is so different, but I have certainly had this experience before. I hope La Canadienne makes it right for you.  We do get a bit spoiled with the liberal return policies with big (US) companies, it is a shock to get jolted back to reality! So.....are you going to order the charcoal ones off of the website?  Just asking.  Suz on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052565 Tue, 15 Oct 2013 19:40:41 +0000 Suz 1052565@https://youlookfab.com/welookfab/ Well, you know, Thistle -- it's probably more the case that places like Amazon (or other major companies) have an especially or unusually generous type of return policy. It's really, really rare in Canada -- basically, we only get it from the big US companies and our major department stores. Smaller independent stores just don't get the volume of sales to allow it. That's probably why La Canadienne's online policy is more generous, in fact -- they are getting people from all over the world there. But I do feel they are misleading about the relationship between the flagship store and the online store. And for that I don't forgive them! Ah well. As Aziriphale says, the black ones are probably going to be more useful anyway. And maybe it's meant to be -- maybe next year's styles will be even better for me and I will feel as if I am getting "free" boots.  :-)  Thistle on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052542 Tue, 15 Oct 2013 19:11:59 +0000 Thistle 1052542@https://youlookfab.com/welookfab/ ::HUGS::  I am SO sorry!!  I will tell you this, I would never, ever buy from them again. Ever. Even places like Amazon have a 30 day return window, with FULL credit back to your card. Very, very disappointed in the customer service all the way around, especially for such a high end product. Aziraphale on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052540 Tue, 15 Oct 2013 19:11:12 +0000 Aziraphale 1052540@https://youlookfab.com/welookfab/ Oh, Suz!  What a mess.  I'm so sorry this happened to you.  Well, you've got money in the boot bank now, so all is not lost...but still.  What an annoyance of monumental proportions.  :-( I'm sure sales staff assume I'm obsessive compulsive (and they're probably not wrong), but I always double check boxes and bags at the checkout.  I do this because a friend of mine once purchased a pair of espadrilles on holiday in Mexico, and when she got home and opened the box, discovered she had mistakenly received two left shoes.  Funny, but frustrating.  I've never forgotten this, and always check my shoes (or other clothing) to make sure I've got the right size, model etc.  Mind you, I'm not recommending this level of twitchiness.  You are more calm (and sane) than me, no doubt.  :-) (I liked your shiny black ones better anyway, or at least I think they will be more useful). Suz on "Boot bust" https://youlookfab.com/welookfab/topic/boot-bust#post-1052523 Tue, 15 Oct 2013 18:55:41 +0000 Suz 1052523@https://youlookfab.com/welookfab/ I KNOW, Ceit. I laughed at that one, too. But I'm really glad to hear your confirm what I thought. I read it that way, too.  ETA: And I had noticed the 14 day policy on the web, too, and when I got to the store saw 7 days and had a moment of confusion, but of course I didn't think I was going to have to return. They fit perfectly!  I must say, I don't really blame the SA. She referred to the boot as grey because it looked grey in the lighting and I'm sure that neither one of us really thought anything of it. She was otherwise super helpful and they were actually quite lovely to deal with in person. Even the guy on the phone wasn't bad. I mean -- he was relaying a stupid policy, but he wasn't a jerk about it, and he did try to bend the policy to make it work in this situation. I didn't like that he first tried to convince me to keep something I don't want, however. That part did not feel great.