https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service Style Advice for Fashion Lovers en-US Tue, 21 Apr 2026 05:42:48 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980714 Sat, 08 Dec 2018 11:10:36 +0000 Cardiff girl 1980714@https://youlookfab.com/welookfab/ <p>Yep that’s exactly what happened with me.Must be their policy at the moment.I nteresting to know Anchie. </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980712 Sat, 08 Dec 2018 11:06:21 +0000 anchie 1980712@https://youlookfab.com/welookfab/ <p>Interesting, I had the same glitch experience few days ago when trying to order something from BR, and just received ‘Dear Valued Customer’ email from them with apologies and 20 Euros off code. </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980707 Sat, 08 Dec 2018 10:59:37 +0000 Cardiff girl 1980707@https://youlookfab.com/welookfab/ <p>Thank you for commenting ladies.l m glad that you ve had a good experience with BR as well Suz.The lady I spoke to was just as you describe,pleasant and nothing was a big deal unlike some other stores where you have to drag some civility out of them .The thing is it doesmake you more likely to shop with them doesn’t it so it’s a win win all round.<br /> Sorry that you ve had a bad time with Nordstrom sterling,hope you manage to get your issue with them sorted soon. </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980677 Sat, 08 Dec 2018 05:49:07 +0000 Anonymous 1980677@https://youlookfab.com/welookfab/ <p>That is good to know. In the past I have fallen between sizes at BR but I should try again. </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980655 Sat, 08 Dec 2018 04:49:02 +0000 Suz 1980655@https://youlookfab.com/welookfab/ <p>That is lovely to hear. I really appreciate service like that. I also had a fantastic experience at BR lately. I had ordered quite a stack of things online, and none of them worked. The person who processed my return was so professional and so pleasant about it -- she made it seem like no big deal at all. Whenever I have an experience like that, I vow to look there again the next time I need something. Well, guess what? I just placed another order. Hoping this time at least one of those items will work out! :)&nbsp; </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980620 Sat, 08 Dec 2018 01:09:14 +0000 Gretchen 1980620@https://youlookfab.com/welookfab/ <p>That's great news!&nbsp; </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980619 Sat, 08 Dec 2018 01:01:35 +0000 Alicewonderland 1980619@https://youlookfab.com/welookfab/ <p>Good to hear. I have a lot of their stuff too. </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980603 Sat, 08 Dec 2018 00:24:19 +0000 JAileen 1980603@https://youlookfab.com/welookfab/ <p>That’s really nice to hear! </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980601 Sat, 08 Dec 2018 00:15:28 +0000 Helena 1980601@https://youlookfab.com/welookfab/ <p>Excellent!!! Almost everything I own these days is from BR, so I'm glad I can keep them on the list! </p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980594 Fri, 07 Dec 2018 23:22:56 +0000 Anonymous 1980594@https://youlookfab.com/welookfab/ <p>Yay!!!!!!!! &nbsp;These are good stories to hear. &nbsp;</p> <p></p> https://youlookfab.com/welookfab/topic/banana-republic-restoring-my-faith-in-customer-service#post-1980591 Fri, 07 Dec 2018 23:08:20 +0000 Cardiff girl 1980591@https://youlookfab.com/welookfab/ <p>Just a quickie but I believe in giving credit where credit is due.<br /> I recently had a problem ordering an item from the BR website.It wouldn’t let me complete the purchase so I gave up ,alittle gutted as there was a good deal on that day and it was an item that I had stalked.<br /> As they do ,various other deals came through and late today I ordered the same item again only to find ,later,in my emails that BR had sent me a £20off code on my next purchase with them by way as an apology for tthe previous inconvience.<br /> Argggh!<br /> However one quick phone call to customer service and they applied the discount to that purchase without a quibble!l was amazed.l m so used to customer service being anything but so I just had to let you all know.<br /> Woo hoo for Banana Republic! </p>