https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots Style Advice for Fashion Lovers en-US Sun, 05 Apr 2026 01:00:31 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-478472 Thu, 01 Dec 2011 15:51:24 +0000 Jjsloane 478472@https://youlookfab.com/welookfab/ <p>I had the same experience with my In Progress item which they "found" for me yesterday, charged me for and then sent another note saying they don't have it. I was ready to place another order with the 40% off sale, but this has really soured me on that. I had great luck until now, maybe they were just not ready for the response to their sales and media blitz. Very sad, but I'm also going back to my old favorite Nordstrom. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-478450 Thu, 01 Dec 2011 15:29:36 +0000 Mochi 478450@https://youlookfab.com/welookfab/ <p>Looks like I'm gonna be finding another place with a decent return policy to go a-coat-shopping...funnily, I was not at all emotionally invested in "my" coat the way velvety is. That's really a shame! </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-478448 Thu, 01 Dec 2011 15:27:33 +0000 velvetychocolate 478448@https://youlookfab.com/welookfab/ <p>Yikes. </p> <p>I am not having a better time of it here either. It was my first online order with Talbots. I don't shop there very much at all, and had the online ordering process/service been better, they might have turned me into a regular customer. </p> <p>So sorry you've dealt with such frustration Claudia.:( </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-478443 Thu, 01 Dec 2011 15:24:57 +0000 Claudia 478443@https://youlookfab.com/welookfab/ <p>VC, so sorry. We were posting about this sorry messed up situation at the same time:</p> <p><a href="http://youlookfab.com/welookfab/topic/sad-about-coattalbots-ordering-issues" rel="nofollow">http://youlookfab.com/welookfa.....ing-issues</a> </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-478431 Thu, 01 Dec 2011 15:18:41 +0000 Claudia 478431@https://youlookfab.com/welookfab/ <p>To make a very long, convoluted mess of an experience in online shopping and customer service story short: I doubt I will ever again spend money with Talbots.</p> <p>I actually feel sorry for their customer service people who are as confused, are given contradictory information internally, and must be as disgusted with the Talbots' online order and fulfillment operation as I am -- even though they are getting paid for their time and efforts. My experience in dealing with the four people I have spoken with in customer service is that one was great, two were just adequate and one was the nastiest woman I have ever had to deal with whose job is Customer Service. So that was just icing on the cake for me.</p> <p>I am done trying to fix my open and unfilled orders despite the fact the merchandise IS available somewhere within their many walls. Too unpleasant, irritating and a time drain. </p> <p>Short highlights for those who may be interested and who have these same issues with their online orders:</p> <p>Yesterday morning, in follow up to my post above, I called about the latest orders that had items "No Longer Available," yet were still for sale on the website. Customer service reordered the items after confirming the stock was indeed available and recharged my credit card.</p> <p>This morning I have brand new emails stating that my daughter's remaining two items would not be filled, and at least one of mine would not be filled. All these items are still for sale on the web site this morning.</p> <p>I hope the rest of you Talbot shoppers have a better time of it than I did. </p> <p>BTW, a small silk scarf that I ordered on November 20, and was supposedly shipped from a Massachusetts store to me in Connecticut (I could drive the distance in less than an hour) has still not arrived here.</p> <p>However, the Nordstrom Halogen skirt sale items I ordered a couple of days ago with free shipping are out for delivery to me today. Buh-Bye, Talbots. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots/page/2#post-477387 Wed, 30 Nov 2011 14:26:57 +0000 Parsley 477387@https://youlookfab.com/welookfab/ <p>Claudia,<br /> I had the same thing happen! They are so messed up!<br /> Two items I ordered are now "no longer available." Except when I look online they ARE still available. So I called and they confirmed that they are indeed still available, and I reordered the same items. So, who knows whether I'll really get them or not. </p> <p>I told customer service that she needed to pass the message to management that they need to get their act together and improve their web experience, because there are plenty of other retailers with whom online ordering is easy and efficient, and I for one, will chose them if Talbot's system continues to be antiquated. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-477337 Wed, 30 Nov 2011 11:51:52 +0000 Claudia 477337@https://youlookfab.com/welookfab/ <p>Ugh! So this morning I checked my open orders and the one for my daughter placed on Thanksgiving now has two of three items listed as "No Longer Available" yet the website appears to have full inventory available including the size and color we had ordered.</p> <p>ETA: Did just receive emails this morning saying "We are sorry that the merchandise listed below is no longer available as the number of orders exceeded our expectations."</p> <p>What a mess.</p> <p>I'll call again and let you know what happens. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-477333 Wed, 30 Nov 2011 10:43:23 +0000 MINI 477333@https://youlookfab.com/welookfab/ <p>No, nothing's wrong for you to get angry with tablots. Anybody would feel the same if that happened. </p> <p>Tablots, that's not nice :(<br /> Maybe we all should email them saying "faster stock update is needed" </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-477208 Wed, 30 Nov 2011 04:10:04 +0000 velvetychocolate 477208@https://youlookfab.com/welookfab/ <p>Thank you so much Claudia - I will try in the morning and see if I can get signed up on their site so I can track my order as per what you're describing - sounds like it might be a good idea to see what is going on with my order. </p> <p>In the meantime - here's the latest e-mail I received from Talbot's this evening (I ordered on Sunday? It's Tuesday night now...)</p> <p>Copied and pasted from my e-mail:</p> <p>"Thank you for your recent order from Talbots. </p> <p>Due to unprecedented demand from our recent holiday promotions, we are<br /> notifying you of a slight delay in processing your order. Once your<br /> order is shipped you will receive a shipping confirmation email. If for<br /> any reason we are unable to fulfill the item(s) within your order, you<br /> will receive an email from us. </p> <p>Please accept our sincere apologies for any inconvenience this may have<br /> caused. We appreciate the opportunity to be of service to you and look<br /> forward to you shopping with us again soon. Happy Holidays from all of<br /> us at Talbots. </p> <p>Sincerely,<br /> Talbots Customer Service"</p> <p>I must admit, I find it a bit disappointing that they don't know yet if they can fulfill my order. I ordered two days ago. </p> <p>Still hopeful, but ... starting to feel hesitant now.</p> <p>eta: sorry for the wonky alignment of the copied text from the Talbot's e-mail, not sure why it did that...don't have time to fuss with it right now - the wording is what matters. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476939 Wed, 30 Nov 2011 00:03:16 +0000 Claudia 476939@https://youlookfab.com/welookfab/ <p>Isis and VC, register with the website then sign in using your email address and the password you chose. You'll be brought to your account page and you will see on the left "Order History" click on that and you'll see your order or orders in chronological order. Click on it and you'll see the status of each item from that order.</p> <p>ETA: a good feature they do have is when you see the items in your order history you can click on the picture and go right to the main page for the item and see it's availability online right then and there. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476929 Tue, 29 Nov 2011 23:57:55 +0000 Jjsloane 476929@https://youlookfab.com/welookfab/ <p>Thanks for the information, I ordered 4 items during the $15 sale and 2 have shipped (but I never got a shipping notice) and 2 show "In Progress" (and are still available) so I will be watching because naturally those are the 2 I wanted most. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476928 Tue, 29 Nov 2011 23:57:31 +0000 Isis 476928@https://youlookfab.com/welookfab/ <p>VC- we posted at the same time! I also signed up as a guest, and got a shipping notice on half my stuff today, after placing the order on Thursday.....so I'd give a call if you haven't heard by the end of the week.... </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476926 Tue, 29 Nov 2011 23:55:38 +0000 Isis 476926@https://youlookfab.com/welookfab/ <p>Claudia, what a pain! Talbots needs to get their act together!</p> <p>Thanks for letting us know as I placed a rather large order (6 or so items) after you alerted us to the Thanksgiving sale! I logged on as a "guest" so I'm not sure how to monitor my order.</p> <p>But I see that 3 things have shipped.....we'll see what happens to the other 3! I don't have an account to monitor; next time I'll set one up! </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476924 Tue, 29 Nov 2011 23:55:14 +0000 velvetychocolate 476924@https://youlookfab.com/welookfab/ <p>Interesting Claudia - and thank you for explaining it all to us. Unfortunately, when I ordered my coat, I didn't "sign up" for their site, just ordered and checked out as a guest. I did get an e-mail confirming my order, just no shipping details yet. I'm a bit stymied as to how I can check the status of my order if I didn't sign up for their site...that'll teach me. </p> <p>I'll give it a few days, then call if I don't get an e-mail fairly soon with shipping details. </p> <p>In the meantime, glad you got your situation sorted. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476918 Tue, 29 Nov 2011 23:51:48 +0000 Claudia 476918@https://youlookfab.com/welookfab/ <p>Yes, there was no problem correcting all the "No Longer Available"s. Talbots was apologetic, explained how it happened and took care of the re-ordering while on the phone with me.</p> <p>From what the person I spoke to said and from watching my order statuses and the delivery methods/shipping labels, I think the problem is not in the warehouse side of things, but occurs when the order is farmed out to a store to fill. The store staff seems to take much longer to act on the order, my guess is that they are just not set up and staffed to handle it properly, and in the mean time people are coming into the store and purchasing that store's inventory, so when days go by the item that was available at that shop may no longer be there and the store just cancels the order ticket and nobody picks up the ball to fill the item either back at the warehouse or from another store location.</p> <p>Just monitor your Talbots account Order History daily and contact them immediately if you see that an item that was available and "In Progress" suddenly becomes "No Longer Available" but still appears on the website. It is a pain, and I have never seen such slow shipping ever, but hopefully they will get their act together and fix these issues ASAP. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476783 Tue, 29 Nov 2011 20:36:16 +0000 Michelle 476783@https://youlookfab.com/welookfab/ <p>Glad you spoke up, Claudia. The more people who follow your lead, the more incentive they'll have to address this serious customer service flaw. This post has given me pause on ordering a red pencil skirt that I want. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476780 Tue, 29 Nov 2011 20:32:53 +0000 danza.armonia 476780@https://youlookfab.com/welookfab/ <p>I find the Talbot's website to be buggy in general. Their phone service is top notch, and I've never had trouble sorting out a problem (even with final sale items that were either sized oddly or not quite as described. . .they've taken the items back with no cost to me). I now call customer service before I order so as to get actual garment measurements, though. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476640 Tue, 29 Nov 2011 17:38:37 +0000 chewyspaghetti 476640@https://youlookfab.com/welookfab/ <p>I haven't read the replies, but just because the items show up as available on the website, it doesn't mean that they are actually in stock. Many websites are not kept up to date, and that is how this happens. It isn't until your order is in process that they (and you) find out that the item is not available. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476639 Tue, 29 Nov 2011 17:38:32 +0000 Kappy 476639@https://youlookfab.com/welookfab/ <p>Glad they fixed it for you. I have also found Talbot's website to be extremely wonky. When you are trying to order something it lets you "click" through; then it will say "sorry no longer available" but if you go back to that item it's still there! I've spent a lot of time looking at things on Talbot's website but have never actually purchase anything from them (and I buy a TON of stuff online) because of the problems I've experienced. I finally went into a Talbots store here and it was beautiful inside (it was new), but I agree with Jonesy that some of the sales people were too pushy. I ended up only buying a couple of necklaces (that I love, btw). </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476638 Tue, 29 Nov 2011 17:37:20 +0000 Makrame 476638@https://youlookfab.com/welookfab/ <p>This is good to know for future orders, and I am glad you got things straightened out Customer Service, Claudia.</p> <p>I just ordered a vest online when they were running "50% off all jackets" promotion, and it arrived promptly. I did not have any problems with the ordering process but when I tried e-mailing them with a question, I got no reply. I guess their website is not working all that well. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476633 Tue, 29 Nov 2011 17:31:28 +0000 velvetychocolate 476633@https://youlookfab.com/welookfab/ <p>I don't think you're wrong to be mad Claudia, I would be too. Also curious as to rae's question, if you were able to get the accessories previously ordered for the sale price you ordered them at. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476613 Tue, 29 Nov 2011 16:53:14 +0000 rae 476613@https://youlookfab.com/welookfab/ <p>I'm glad you got that straightened out! And thanks for sharing the info with us - it is good to know that a phone call can fix things. </p> <p>Out of curiosity, were they able to get you the accessories at the original promo prices as well? </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476600 Tue, 29 Nov 2011 16:39:37 +0000 velvetychocolate 476600@https://youlookfab.com/welookfab/ <p>Uh oh...I placed my very first order online with Talbot's yesterday (actually I think it was Sunday) - for the blue tweed coat - I sure hope I am not disappointed. I did find it odd to receive an email this morning saying that my order is confirmed but without any shipping information, that they'd send me an update when the shipping has been arranged. Sounds like this might be a bad sign? </p> <p>Here's a copy and paste of the e-mail I got:</p> <p>"Thank you for shopping with Talbots. The following is information relating to your order. If you need to contact us, simply reply to this message; send an e-mail to <a href="mailto:customer.service@talbots.com">customer.service@talbots.com</a> anytime; or call us at 1-800-825-2687 24 hours a day, 7 days a week. </p> <p>At this time, we do not have shipping information about your item(s) listed below. Once we do, we will either ship the item or send you communication with an update on the status of your order. Thank you. "</p> <p>I found it a bit strange that there's no shipping information. When I've ordered online from other retailers, I usually get a confirmation e-mail immediately, followed with a shipping e-mail, letting me know it's being sent, or was sent. </p> <p>The coat I ordered isn't available in my local store, so I ordered it online.</p> <p>eta: I had trouble with Ann Taylor's website yesterday - was all set to order a bunch of stuff, but the site was having issues...so I didn't get to place an order after all. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476598 Tue, 29 Nov 2011 16:36:26 +0000 kellygirl 476598@https://youlookfab.com/welookfab/ <p>This is interesting. I have to say that I'm less than impressed with the Talbot's website. I spent way too long on the site yesterday trying to order a blazer in two different sizes. From start to finish, it took over an hour and now after reading your post, I'm wondering if the order will even get fulfilled. Sounds like they have some kinks to work out of their system.</p> <p>Ugh, agreeing with Jonesy on the hard sell in the stores. I went in to look at the blazers and must have been asked three times by three different sales people if I was ready to buy that yet. I hadn't even tried it on at that point yet. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476594 Tue, 29 Nov 2011 16:33:55 +0000 texstyle 476594@https://youlookfab.com/welookfab/ <p>My pet peeve with Talbots has been their return process. No automatic label. No credit for shipping costs, etc. And there is not a local store anywhere near me. But I do like a lot of their merchandise so I usually cave in. </p> <p>In this case, they should honor your sale price and ship those items asap! </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476593 Tue, 29 Nov 2011 16:33:27 +0000 Jonesy 476593@https://youlookfab.com/welookfab/ <p>Yes, you are right to be miffed. I'm glad you have been able to straighten things out with them. Talbot's is an interesting case right now: I love how everything looks in their lookbooks and catalogs, but their B &amp; M stores, at least in my area, are still stuck in a time warp (stores look dated and tired, only the most mainstream merchandise, in lots of pastels, is available, saleswomen are very pushy and hard-sell). And it sounds like their online process is a mess too. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476585 Tue, 29 Nov 2011 16:24:57 +0000 Claudia 476585@https://youlookfab.com/welookfab/ <p>I called and was properly taken care of by customer service. Thank you, Talbots.</p> <p>Classically Casual is correct in that they haven't ironed out all the glitches in their inventory system. It was explained to me that items ship from both a central warehouse and from their brick and mortar stores. </p> <p>If this happens, that something shows up in your status as no longer available, but you see it on the site and you call, they will re-order the item(s) if they are still available and honor the promo price.</p> <p>I guess the lesson is that you need to keep checking your order status with them so you can catch when this happens. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476581 Tue, 29 Nov 2011 16:18:22 +0000 Debbie 476581@https://youlookfab.com/welookfab/ <p>Call and inquire as to why this happens. Go up the ladder until you are satisfied. If the tops are still available on the website then I would really be mad. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476578 Tue, 29 Nov 2011 16:12:02 +0000 Marlene1 476578@https://youlookfab.com/welookfab/ <p>I ordered 5 items from Talbots on Black Friday, and so far Talbots has cancelled 3 of the 5. These items are not currently available on the website, but they were certainly available when I ordered and paid for them. I agree - they don't have the on-line thing figured out. </p> https://youlookfab.com/welookfab/topic/am-i-wrong-to-be-angry-with-talbots#post-476574 Tue, 29 Nov 2011 16:07:10 +0000 Classically Casual 476574@https://youlookfab.com/welookfab/ <p>I agree with you completely. In my personal experience with Talbot's version of online shopping, they don't have it figured out yet. They know they need to offer it, but haven't put the resources into a smooth experience for the customer. So I personally have given up and left their site each time I've looked.</p> <p>In contrast I got caught up in the Missoni for Target madness, and ordered some salad plates on line. After a month or so of being "in progress" and receiving updates from Target, the order was canceled. Target then sent me a very nice apology and a $25 gift card! Though I'm not normally a Target shopper, I came away with the impression that they very much wanted to please their customers.</p> <p>I'd write or call Talbot's customer service... </p>