https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner Style Advice for Fashion Lovers en-US Sun, 03 May 2026 12:41:14 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409666 Fri, 12 Dec 2014 02:18:12 +0000 Laura (rhubarbgirl) 1409666@https://youlookfab.com/welookfab/ <p>Definitely press for a reimbursement, and one in cash (well, check) as opposed to a credit. I used to work for a dry cleaners in my misspent youth, and they should all have insurance against such claims - they happen sometimes, it's just a cost of doing business. </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409190 Thu, 11 Dec 2014 04:44:18 +0000 SandyG 1409190@https://youlookfab.com/welookfab/ <p>My hightly-rated cleaners rubbed a HOLE in my prized silk Chanel scarf trying to get a spot out&nbsp;... I'd brought it to be cleaned&nbsp;for one spot of salad dressing from a luncheon! Because it was&nbsp;purchased on vintage consignment, I couldn't replace it. After a civil conversation with the manager, we settled on half the value of a new, similar scarf. These instances are highly variable, so don't settle for less than you deserve. &nbsp; </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409176 Thu, 11 Dec 2014 03:33:40 +0000 Peri 1409176@https://youlookfab.com/welookfab/ <p>Oh Joy, I hope you are right. At least a little reimbursement would make me feel better. Actually about 50%...and not in credit...&nbsp;would be what I think is fair.&nbsp;</p> <p>Mia, this is supposedly the best in town.&nbsp;</p> <p>Deborah, the counter girl said they should be able to get it out, and nothing about any risk to the cashmere. I don't want to get her in trouble, but I will bring up that lack of warning if I have to!&nbsp; </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409172 Thu, 11 Dec 2014 03:24:33 +0000 Anonymous 1409172@https://youlookfab.com/welookfab/ <p>Peri, don't give up hope. A dry cleaners called me about a piece they said that they had ruined. They wanted to know what they owed e and sent a check. </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409142 Thu, 11 Dec 2014 02:20:58 +0000 Deborah 1409142@https://youlookfab.com/welookfab/ <p>Peri, when you dropped it off for cleaning, what did they say?&nbsp; Was there any indication that they my not be able to get the stain/mark out satisfactorily. </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409139 Thu, 11 Dec 2014 02:13:50 +0000 Mia 1409139@https://youlookfab.com/welookfab/ <p>How distressing. &nbsp;I have had similar things happen over the years. &nbsp;I actually take my finest things &nbsp;all the way over town (about 30 minute drive) and pay an enormous amount of money for the cleaning. &nbsp;They are the only ones I can trust not to over press or scrub.</p> <p> </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409084 Thu, 11 Dec 2014 00:45:11 +0000 Peri 1409084@https://youlookfab.com/welookfab/ <p>Ugh, this is really disappointing. I don't dry clean very often, so a credit isn't going to do me a whole lot of good. I was thinking they would have to give me some cash back. And the wrap is not replaceable and I really liked it. Sad news! </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409051 Wed, 10 Dec 2014 23:24:24 +0000 retailgirl 1409051@https://youlookfab.com/welookfab/ <p>I have had the dry cleaners lose things and they have given me credit for the cost of the item. I have also had some things not done to my standard...and they've done it over. I had a skirt where the lining was shredded and they replaced the lining, no charge, which was good. Recently,I left a pair of (new) pants to have the hems let down, and they shortened them. Couldn't fix that one! They gave me the cost of the pants as a credit to my account, ok but I was still unable to wear the pants! But I work in a customer service environment and we'll do anything to make a customer happy. Dry cleaners don't think like that! And I'm not sure, but I think they carry insurance for mishaps. So: In dealing with your dry cleaner, know what you want, and be firm and polite, and keep going up,the chain of command until you get what you think is fair. And a disclaimer on the receipt doesn't absolve them of responsibility. ( I may not be a lawyer, but I play one on TV! ) </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409050 Wed, 10 Dec 2014 23:22:07 +0000 retailgirl 1409050@https://youlookfab.com/welookfab/ <p>I have had the dry cleaners lose things and they have given me credit for the cost of the item. I have also had some things not done to my standard...and they've done it over. I had a skirt where the lining was shredded and they replaced the lining, no charge, which was good. Recently,I left a pair of (new) pants to have the hems let down, and they shortened them. Couldn't fix that one! They gave me the cost of the pants as a credit to my account, ok but I was still unable to wear the pants! But I work in a customer service environment and we'll do anything to make a customer happy. Dry cleaners don't think like that! And I'm not sure, but I think they carry insurance for mishaps. So: In dealing with your dry cleaner, know what you want, and be firm and polite, and keep going up,the chain of command until you get what you think is fair. </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409043 Wed, 10 Dec 2014 22:58:40 +0000 lisaflex 1409043@https://youlookfab.com/welookfab/ <p>i have had thing gone wrong at our local upscale dry cleaners - they just credit our bill for the amount of what the item cost me.&nbsp; </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1409022 Wed, 10 Dec 2014 22:22:35 +0000 Anonymous 1409022@https://youlookfab.com/welookfab/ <p>Don't most , if not all, dry cleaners have a disclaimer now on their bills that absolve them of responsibility? &nbsp;They can't possibly guarantee no damage will take place when the stain is unknown and chemicals are in use. &nbsp; I suppose I'm a little cynical now when it comes to dry cleaners, but I wouldn't expect much here. </p> https://youlookfab.com/welookfab/topic/advice-on-making-a-claim-against-a-dry-cleaner#post-1408919 Wed, 10 Dec 2014 17:34:20 +0000 Peri 1408919@https://youlookfab.com/welookfab/ <p>I've never had this happen before so I don't know what I should expect.</p> <p>I have a new cashmere wrap that cost about $138. I wore it to a party and got something on it that I didn't notice that night, so it was dry and kind of crusty. That part is my fault obviously.</p> <p>But to get it out the dry cleaner (generally viewed as the top notch, elite one around here) must have scrubbed on it, because the patch is now thinned out and fuzzy looking. I complained and left it there for the manager to look at see if something could be done, but I don't see how they could do anything. If they try shaving it, that may take off some of the fuzz, but it isn't like surface pilling so I'm afraid that will thin it out more.</p> <p>What kind of response is reasonable to expect in this situation? I know they shouldn't owe me the full price...the spill was my fault. But shouldn't they owe me something? It is wearable, but definitely damaged.</p> <p>What would you do? </p>