https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns Style Advice for Fashion Lovers en-US Wed, 22 Apr 2026 01:05:52 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951738 Tue, 28 Aug 2018 13:14:35 +0000 gradfashionista 1951738@https://youlookfab.com/welookfab/ <p>@Greyscale, that’s how I stopped shopping at J. Crew. When it’s a single brand, it’s easier to stop the shop/return cycle because changes in the brand’s style, fit, and/or quality quickly become apparent. </p> <p>@Staysfit and @Lyn67—I don’t know, but I’m guessing that it’s a combination of individual items purchased as well as dollar amount. </p> <p>In the case of NAP, I thought the trade-off for free shipping and returns were their prices—they rarely have sales, do not price match, and have a 28-day return window. This isn’t generous compared to other big box retailers selling the same brands. In return, as a customer, you get accessibility to current trends. The items I kept from them in recent history were athletic gear and perfume, so not exactly high-end items.</p> <p>In the case of Nordstrom, their prices aren’t always the most competitive if you have targeted coupons or are shopping on international sites like Farfetch, but I’d rather pay more and have their backing. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951630 Tue, 28 Aug 2018 01:13:32 +0000 Beth Ann 1951630@https://youlookfab.com/welookfab/ <p>I find that quality and fit are all over the map these days.&nbsp; I try on more than 10 items in B&amp;M stores for every one item I purchase.&nbsp; If I were to order online, it would be worse.&nbsp; Color, fabrication and construction are hard to ascertain from web photos. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951462 Mon, 27 Aug 2018 12:00:49 +0000 lyn67 1951462@https://youlookfab.com/welookfab/ <p>Think they count % of dollar value returns....otherwise-???? OMG, cannot think at.</p> </p> <p>Yes, I always wondered about&nbsp;open returns&nbsp;and so probably&nbsp; past season&nbsp;(we usually have 2-max. 4 weeks in the EU) and for items worn or with no tags-no way!!!!????!!!! ???must hugely increase the cost of doing business, but think we should not worry for them, they surely have great finances and so hopefully mirrored in the <b>production&nbsp;</b>prices as well:-).&nbsp;</p> </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951458 Mon, 27 Aug 2018 11:35:23 +0000 Staysfit 1951458@https://youlookfab.com/welookfab/ <p>I need to check policies. What if you keep one item but return the rest? Does that count as returns or keep? Sometimes I order multiple items, keep only one or maybe two and return the rest. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951421 Mon, 27 Aug 2018 05:02:12 +0000 Greyscale 1951421@https://youlookfab.com/welookfab/ <p>I just happened to look up an old J Crew order and I realized I have returned 90% of what I've bought online from them in the past few years. (I do keep what I buy in stores.) I think in my particular case that's a sign that I should stop shopping there -- nothing ever fits right. But it also makes me realize how hard online shopping is. Looking at my returns, they were almost all things I was really excited about when I ordered them, and I would have loved to keep them if they'd fit well. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951414 Mon, 27 Aug 2018 04:26:26 +0000 Sal 1951414@https://youlookfab.com/welookfab/ <p>I think it is really poor service- I think a courtesy email or phone call prior to doing something like this to talk it through is strongly advisable - it leaves a pretty sour taste in your mouth.&nbsp;&nbsp;</p> <p>Not in this case - but in the Nordstrom case - I do think their returns policy is overly generous and must increase their costs overall....</p> <p>I support free unlimited returns within a time period for unworn items with labels - that is essential with online retailers.&nbsp; But open returns for items worn or with no tags must hugely increase the cost of doing business.&nbsp; How do they deal with the worn or out of season clothes - I presume they go to the Rack?&nbsp; I think a six week window (from time of receiving the item) should be sufficient to make a call whether it fits and you like it.&nbsp; But maybe this is because it is often two weeks here so we have to make a call promptly from receiving a package.</p> <p> </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951397 Mon, 27 Aug 2018 00:45:14 +0000 LaPed 1951397@https://youlookfab.com/welookfab/ <p>For a web retailer this seems especially ridiculous. Bad customer service and lack of transparency is not exactly a recipe for success... </p> <p>And so what if people are blogging products and then returning them? Isn't that still nearly-free marketing?&nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951395 Mon, 27 Aug 2018 00:07:16 +0000 Marilyn 1951395@https://youlookfab.com/welookfab/ <p><div>This is very disconcerting.&nbsp; I've heard of this practice but haven't experienced it.&nbsp; I hate the buy/return cycle of online shopping but it's the nature of the beast.&nbsp; You can't tell from a picture how something will look or feel and sizing these days is so inconsistent even within brands.&nbsp; <br /></div><div><br /></div><div>My return rate is high for Banana Republic and J Crew because I order petites which aren't available in store.&nbsp; That said, I keep a fair amount from both retailers as well.&nbsp; I would be crushed to learn they are flagging my returns.&nbsp;&nbsp; I did go through a lengthy period without ordering from J Crew.....nothing was interesting me at that time.&nbsp; I received an email from them saying they missed me with a % off code.&nbsp; So, I guess they ARE tracking customers.<br /></div> </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951387 Sun, 26 Aug 2018 23:44:14 +0000 Helena 1951387@https://youlookfab.com/welookfab/ <p>I think that's silly for an online business ... Especially clothing, how can you possibly know if you can't try on? Their loss!! </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951152 Sat, 25 Aug 2018 14:34:07 +0000 avicennia 1951152@https://youlookfab.com/welookfab/ <p>I’m sorry about this gradfashionista. But at least they gave you some warning. At the beginning of the year I had trouble with Yoox (same parent company as net-a-porter). Despite receiving emails confirming my returns and stating the amount of my refunds, they delayed refunding me for months, refused to acknowledge the correct refund amount, and then insisted on refunding me via PayPal even though I used a credit card for the purchases. I eventually turned the matter to my bank. I suspect this was punishment for my return rate (60% of dollar value). Better to have your account closed than to be waiting for 100s of dollars of returns for 4 months. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951138 Sat, 25 Aug 2018 12:27:54 +0000 K.M. 1951138@https://youlookfab.com/welookfab/ <p><div><b>Greenjeans</b>, that's a great strategy! <br /></div><div><br /></div><div><b>gradfashionista</b>, that's awful. I never realized there was such a thing. I never bought from Net-a-Porter and after reading your post, I'm never going to either!</div><div><br /></div><div>PS had to look up OOTD to see what that meant! <br /></div><div><br /></div><div>I just am curious. The people who overabuse returns--is it because they wear the items (with tags?!?) a few times and return, or because they order, take a photo for their OOTD, and return immediately? (I bet it's a bit of both, I'm just really intrigued by all of this. I'm a bit naive :)&nbsp;&nbsp; )<br /></div></p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951137 Sat, 25 Aug 2018 12:17:48 +0000 gryffin 1951137@https://youlookfab.com/welookfab/ <p>GF - I'm so sorry.&nbsp; That's the pits.&nbsp; I know amazon has banned people for too many returns.&nbsp; I would die if that happened to me since all my needs come in those brown smiley boxes.&nbsp; I did have one really bad experience with Piperlime.&nbsp; I didn't order very much but the few items I did order were poor quality and everything went back.&nbsp; The last piece was a dress, so godawful that I had it on for less than 10 seconds.&nbsp; I got an email from CS telling me that they were accepting the return but that I had obviously worn the dress and this would not be tolerated.&nbsp; I was aghast since I post the return, scanning into the PO the same day I received the item.&nbsp; It was that awful.&nbsp; I got CS on the phone and I reamed them out.&nbsp; I told them it was obvious that I was being targeted with false accusations because of my returns, I had the slips to back up the receipt and return.&nbsp; I demanded that the complaint be expunged from my record and I made them close out my account.&nbsp; Of course, they went out of business not long afterwards.&nbsp; But I am still furious over the incident.&nbsp; I would have been fine if they wanted to close my account but to fabricate a lie and tarnish my good name......I was not going to go quietly into the good night.....(but they did...) </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951122 Sat, 25 Aug 2018 09:33:43 +0000 Stagiaire Fash 1951122@https://youlookfab.com/welookfab/ <p>I’ve never heard of such a thing, and I do a LOT of returns, even the occasional item for a couple bucks to get me over the minimum, which is returned along with whatever didn’t work.</p> <p>Isn’t net a Portier a Löw budget operation? I’m not defending the suddenness of this move, but it is consistent with lowest prices. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951099 Sat, 25 Aug 2018 02:24:50 +0000 rachylou 1951099@https://youlookfab.com/welookfab/ <p>Snotty is the word that comes to mind... </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1951094 Sat, 25 Aug 2018 01:49:20 +0000 jussie 1951094@https://youlookfab.com/welookfab/ <p>Yes how unpleasant. I’m going to be the devils advocate and say they probably do need to draw the line at some point, but they should state up front exactly how many returns is too many, and they should probably have sent you an email when you were approaching their “red zone” just to let you know (extremely politely of course) that you were getting close. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1950825 Thu, 23 Aug 2018 23:53:09 +0000 Greenjeans 1950825@https://youlookfab.com/welookfab/ <p>Ouch, GF, I bet it stung to get that notice (like getting unfairly scolded).</p> <p>Sierra Trading Post from whom I used to order a lot dings people with return rates that go over 50% counted by item not dollar amount. &nbsp;I stay in good graces by ordering inexpensive basics I know&nbsp;I'll keep (socks) when also ordering stuff I'm not sure about. &nbsp;</p> <p>I wish retailers would be more up front about what the policies are.&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns/page/2#post-1950822 Thu, 23 Aug 2018 23:30:45 +0000 cherylm 1950822@https://youlookfab.com/welookfab/ <p>Net-a-Porter’s policy does address this - their policy is below copied from their web site. It is sad that because of the abuse of some other legitimate shoppers are penalized. Especially tough for customers difficult to fit or don’t have access to B&amp;M stores. Actually encourages customers to try on at B&amp;M stores, shop price and then order on line. Grrrrr a real pet peeve of mine. </p> <p> “Repeated Returns - We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your NET-A-PORTER account or future orders being refused.”</p> <p>I wonder if an explanation would help but then again - a customer shouldn’t have to beg to give a business their money. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950784 Thu, 23 Aug 2018 20:32:17 +0000 Suz 1950784@https://youlookfab.com/welookfab/ <p>That is so discouraging. It also seems downright unfair. I hope you get a positive resolution to this one way or another.&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950747 Thu, 23 Aug 2018 17:55:00 +0000 Firecracker (Sharan) 1950747@https://youlookfab.com/welookfab/ <p>That's awful. Thanks for sharing with us. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950744 Thu, 23 Aug 2018 17:50:29 +0000 gradfashionista 1950744@https://youlookfab.com/welookfab/ <p>@kkards—Yes, I asked whether it was the absolute number of returns or percentage that they found problematic, and CS stated my percentage of returns, without really answering my question directly. The rep also said that their approach was in the Terms and Conditions, which I have not read. I suggested to them that they should give customers a warning first, but I doubt anything will come of it. Social media would be the way to go, but I feel too put off atm. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950735 Thu, 23 Aug 2018 17:24:22 +0000 annagybe 1950735@https://youlookfab.com/welookfab/ <p>Dang about the wrong size shoes.<br /> They used to be good, but I haven’t ordered from them in a few years</p> <p>ETA have you thought about using Twitter or other social media. Sometimes public shaming works better </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950734 Thu, 23 Aug 2018 17:06:35 +0000 kkards 1950734@https://youlookfab.com/welookfab/ <p>gradfashionista - have you spoken to anyone in customer service to understand exactly what triggered this? as far a I can see they is nothing in Net a Porters Terms and Conditions about excessive returns. I'm wondering if something else triggered this, and if you can't get it resolved&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950688 Thu, 23 Aug 2018 13:37:36 +0000 Anonymous 1950688@https://youlookfab.com/welookfab/ <p>Thank you for posting this.&nbsp; Shocking, yes.&nbsp; Punitive, holy cow yes!&nbsp; We don't need a retailer like that.&nbsp; One reason we have to shop online is the stores do not carry what we're after.&nbsp; How many times have I heard, 'oh, we don't carry that in our store, but we can order it for you and have it shipped free right to your door.'&nbsp; I am making a 4 hour trip today to Nordstroms to return 3 pr of shoes and one dress.&nbsp; I could mail all of this back but it takes too long for my account to be credited.&nbsp; That I wish Nordie's could remedy.&nbsp; They don't have any of these items in their store.&nbsp; The good news for Nordie's is that I did find an EF shoe online that fits and also ordered another size of that same online Maggy London dress I'm returning that fits.&nbsp; Nordstroms is a great retail store, a cut above, and is deserving of our loyal and discerning patronage.&nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950685 Thu, 23 Aug 2018 13:22:30 +0000 gradfashionista 1950685@https://youlookfab.com/welookfab/ <p>Most recently, I had ordered a pair of boots from them and they sent me the wrong size, so naturally I returned it. This happened three times, so three returns alone were from errors on their part. In other cases, shoes were scuffed. Etc. </p> <p>Nordstrom’s CS and return policy is why I prioritize them over other retailers. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950666 Thu, 23 Aug 2018 12:39:24 +0000 Elizabeth P 1950666@https://youlookfab.com/welookfab/ <p><div>I think all of you that shop Net a Porter and are feeling upset at this, esp if you are considering boycotting them because of it, should send them a note and tell them.&nbsp; They need to know that this policy is costing them customers, and that it is ridiculous in today's market. <br /></div> </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950653 Thu, 23 Aug 2018 11:37:16 +0000 lyn67 1950653@https://youlookfab.com/welookfab/ <p>Is this happening in the USA??? I'm bummed!:-(((&nbsp; </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950650 Thu, 23 Aug 2018 11:31:20 +0000 Bijou 1950650@https://youlookfab.com/welookfab/ <p>Really disappointing to hear. We have a right to return items that don't fit...This really puts me off online shopping when I hear stories like this. </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950649 Thu, 23 Aug 2018 11:29:08 +0000 Aliona 1950649@https://youlookfab.com/welookfab/ <p>Seriously? Wow. That seems stupid in the current retail climate. If this happens to enough people who share on social, it’s going to hurt their business—which is why I like Angie’s suggestion. I don’t order online because I’m the picky owner of an odd bod. I’d surely return more than I keep, so I’ve avoided it for the hassle. But knowing I might be discriminated against too... </p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950641 Thu, 23 Aug 2018 11:18:53 +0000 Anonymous 1950641@https://youlookfab.com/welookfab/ <p>Well stated, <b>Angie</b>.&nbsp;&nbsp;</p> https://youlookfab.com/welookfab/topic/account-closed-due-to-number-of-returns#post-1950638 Thu, 23 Aug 2018 11:11:52 +0000 Angie 1950638@https://youlookfab.com/welookfab/ <p>There ARE those who take advantage of the generous return policies in the US - especially at Nordies because Nordies will take back ANYTHING. They have to sleep at night.....</p> <p>That said, as an online business, multiple returns are inevitable. I feel like boycotting Net-a -Porter - but their styling is excellent for the blog. I shan't be buying from them though. I am loyal, and a retailer needs to earn that loyalty.&nbsp; </p>