Nordstrom Rack - Does anyone else have this problem?

Anonymous

I ordered 2 pairs of pants on clearance for my DD from Nordstrom Rack. We only received one pair, and when I checked the order details online, it said that the other pair had been "cancelled," but the $ total is still the same. I then called customer service, and was told that it takes a while for them to adjust the price. I'm rather irritated because I never received an email about it, and there was no paperwork in the package. I had to search for the information, and now I'm having to wait for a refund.

7 years ago

Shopping

11 replies

Latest reply was from

Anonymous

I can't say this has ever happened to me, but I don't order that much from the Rack. More from Nordstrom.

7 years ago

columbine(erin)

Veteran

There was one time I ordered a skirt and top from Nordstrom's. The top was missing and the skirt was not the right one, I think, but the total was the same. I just returned the skirt and got all the money back pretty quickly as I remember.

7 years ago

Diana

Veteran

I've had items cancelled but they always inform me via email, usually before the rest of the order even ships. And the refund is always processed at the same time as the email. I've never had the order arrive without the canceled item already being refunded.

7 years ago

Emily K

(website)

Veteran

Errrmmm.... Although I've never had any problem with Nordstrom or with the Rack, that sounds "hinkey".

7 years ago

Anonymous

I'm having a time getting this resolved. Let's just say I now have a bad taste in my mouth.

7 years ago

JAileen

Veteran

I've never ordered anything from Nordstrom Rack, only Nordstrom, which has fantastic customer service. The one thing I was wondering is, are you sure they had your right email address? Is it possible they sent an email but it went to the wrong address? Also, have you checked your spam file? I've had important email show up there.

7 years ago

Anonymous

I gave my email address, which is the same as what's on my Nordstrom account and on my order, to the customer service rep on the phone.

After 2 phone calls and 3 emails to Customer Service, I finally got the credit I'm entitled to, assuming it goes through. I have to keep checking my credit card account.

7 years ago

Joy

Veteran

What Sterling said. I've not had any problems with Nordstrom Rack orders except that they may take awhile.

7 years ago

Anonymous

This is the first time I've had problems with them, or with any merchant for that matter. I know how things are supposed to work, and someone dropped the ball this time.

7 years ago

Banoffi

Veteran

I've had items cancelled a number of times. I have also had received the wrong item many times as well, the most recent time being last week. I ordered a coat for my DH and was sent a pair of women's thong underwear!

7 years ago

Anonymous

If they're going to cancel something, they should at least let me know. I should receive an email about it, and there should be a slip of paper or something inside the bag or box. I received neither; just one pair of pants. I had to dig to find out what happened, and how I'd get my $ back. I don't like that kind of shopping experience, even if we did save a lot of $.

7 years ago

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