In the last month, I've ordered four Halogen seamed pencil skirts, including the ponte skirt in blue dark. Today, I received the ponte skirt...and it had a hole on the seam. Admittedly, I was perturbed that I would have to make a special trip to the local store or the post office to return the skirt. I became more upset when I called customer service and the CSA didn't really want to look for the skirt at individual stores AND she told me that I might have to pay for the repair at the local store! Her words were that "it's up to the discretion of the store." I asked her to explain why I would have to pay for a repair when the skirt was defective when I received it. She couldn't articulate a reason other than "it's up to the discretion of the store." I asked to speak to her supervisor. Evidently, Alicia thought that was funny because she giggled a little before she tried to assuage my upset. She then transferred me to Elizabeth, the supervisor, who called the local store to talk to the alterations manager. Unfortunately, she'd left for the day but all anyone could say was "it's up to the discretion of the store."

I shop at Nordstrom because I expect the store to sell quality products and to provide superior customer service. Within the last three months, I've had to return two items because of defects of some sort and have received little more than "oops" in return. I stopped shopping at Macy's because of poor customer service from a telephone rep. It looks like Nordstrom is on the chopping block.

Woosah! Sorry to vent but I'm really ticked off.