I am so glad I found this forum. I am the first of my friends to use Twice so it was nice to read others who had a similar experience as myself. I just recently sent off a bag of nice designer brands to Twice (Patagonia, Ann Taylor to name a few). The majority of the clothing was new and may be worn once. I was not looking to make a ton of money but the offer was very low. I took the offer because I did not want the hassle of reselling the items or donating to a community charity. What really shocked me was informing me a brand new tee had stains. I found that impossible. The tee had never been worn. It went from my closet, I clipped the tags, gave it a once over and packed it in their bag. I did sent their customer service an email questioning the stain. They agreed to take another look at the tee. All in all I think I will stay with donating my clothing to a community charity. I did not leave the Twice experience feeling great. I actually felt somewhat taken advantage of. But what the heck, live and learn. I do feel they have a good system in place for mailing items and their customer service has been quick to respond to my questions.

I have actually tried this little website and to be honest, I'm still not sure how I feel about it all...

I LOVE how the website is set up for the most part. A few things I would love to see added are an option to look at only items that are new with tags, I'd love to see an accessories tab, and I'd love to be able to look at only the new items added each day.

I have had 50/50 success with buying from them so far. I have gotten several blouses that were somehow really stretched out on the lower half of the blouse to the point that they looked like they were made for maternity instead but these are brands that are not known for making maternity items so I'm still trying to figure that out... (I've had a few items I got like this but I loved the overall make of them so much that I kept them and had them altered - ONLY TWO.) In addition, I've gotten several items that felt as though they must have been run through the laundry and shrunk in size and that was why someone else was selling them - because they no longer fit true to size. That is pretty frustrating to say the least. Yes, they do have the measurements listed but when a 4p always fits me at Ann Taylor Loft, then I don't expect to have to check that each time. So far, with every order I've made, I have returned at least half of the items for mostly tight fit and a few for being stretched out.

Overall, they have pretty great product - you just really need to be on top of your game and make sure you know what you're getting before you put it in that shopping cart and hit process order.

Selling to them was a completely different experience. I will try them one more time but I was not so impressed the first time around. The first time around, I sent all items that had been bought at major department stores and were of Ann Taylor / Banana Republic caliber. I sent an accessory from Ann Taylor that was new with tags and roughly $35 when I bought it (holiday sash) and they didn't even take it. Now it is gone and I can't even get any money out of it by possibly sending it to Thredup.com instead... (They are much bigger and thereby, much slower in their processing and they don't always give you as much money per item but they do take more items and they take accessories.) In addition to this, I sent in roughly 25 items and almost all were rejected with exception of four - either for unaccepted brand (one), or for "dated" (mind you, all of the items I sent were either items I had bought in the past two years or had seen on their site to begin with and expected they would be accepted). The ones that really got me the most were three different sleeveless dresses I had seen on their site not just the week before. One was a plaid dress from American Eagle, another was a holiday dress from Ann Taylor, and the third was Banana Republic - a white eyelet dress. All three of those were rejected and yet, the same ones were on the site. I take quite good care of my clothes so I'm not sure what happened there but I was a little frustrated with it to say the least.

I am going to try them one more time and we'll see how well it does the second time around... I do wish I had not sent so many items all at once. This time, I am just sending a few. I am also sending back a few items that are not considered "returnable" because I bought them on a 40% discount but the items themselves weren't on clearance per se so we will see if they get accepted.

I no longer live close to the really great consignment shops of Tennessee so this is my best bet at the moment... Hope that gives you a better idea.

It's funny to see this thread resurrected and read my post from a year ago, because in the intervening time I've bought a lot from Twice, and sold a fair bit too. All in all, I think it's the best online resale option I've found, for my individual preferences. eBay can have real bargains but it's obnoxious to search and individual sellers can be so inconsistent. None of my stuff is high end so it's not worth it to me to spend the time to sell directly on eBay or try to use one of the other marketplaces which requires you to be online a lot and promote your items.

I have had the same experiences with selling that some of you have - some things that seemed fine to me were not accepted and the explanations are always terse. I suspect that it really depends on which employee opens your box and does the processing. I only send them items now that I'll be ok with not getting any money for, and if I do, then I consider it a bonus. In reality, anything I'm willing to send to Twice I'd also be ok with donating to the thrift store so it's a sunk cost either way. You can get your items back if you don't like their offer, but they charge a return shipping fee of I think five bucks.

Shopgirl, I've also ordered some things from them that seem to have shrunk. It is annoying - you think you're a size x in y brand so you order but it doesn't work. I've always found their measurements of items to be pretty accurate so I double check bust or waist before I order.

If you use the app, as opposed to the website, it divides everything up into categories including handbags and shoes (their newest categories).

They did change their return policy a few months ago; if you want to return something and get your money back on your credit card, they charge you five dollars for the cost of shipping the items back. If you take your refund in store credit, return shipping is free. I usually just get store credit since most of my orders are small, and use it for my next order. For someone who doesn't shop there often, though, that would be a bit annoying.

I recently heard about Like and have now shipped them 3 bags of things to sell. The first bag consisted of mostly low end Gap and Old Navy Tees and sweaters to test the system. They paid me a lot! So in the second bag I cleaned out a load of barely or never worn Talbot and Anthropologie items. They paid a smaller amount for this bag and rejected one item as "altered" (it had never been worn let alone altered). I tried one more time last week, this time sending among other items a pair of never worn suede tall boots from Nordstrom, and a once used Fossil cross body bag. Just received the offer which was even less than they paid for Gap T shirts. So, I am done with them. The lure, I think, is the ease of filling up the bag and shipping it free rather than hauling stuff to a rude consignment shop or to Goodwill for a tax donation. Also having read reviews from their employees I am reluctant to support them any further. I'll support my local Goodwill instead, and curb my impulse shopping.