Kat Cole has an interesting story. She started her career as a Hooter's hostess, was raised by a single mom, and now (at 36) is the president of Cinnabon. Her tips in this article are spot-on, not only for people in retail business management, but also for anyone who wants to improve their effectiveness. "Use your empathy as your strength" is a clever way to exploit rather than suppress a stereotypically 'female' characteristic. Take homes for me: have a strategy to continuously improve yourself and your organization and listen to those in the trenches.
http://time.com/3135757/kat-co.....ess-women/