Comments on: A ceramic watch, a tiled floor and Nordstrom

By: Charle

Charle — Wed, 22 Oct 2008 15:33:16 +0000

My mom and I are Nordies fanatics for just this reason!! Ever since I knew what shopping was we’ve been going here (sometimes once a week!) and neither of us (nor anyone I know) has ever, ever had a bad experience! Countless things have been returned without receipts, or after very long periods of time, no questions asked! I even have friends who worked for the company and they said it was a fantastic enviornment! Nordies will have my business until my dying day.

By: Ana

Ana — Wed, 08 Oct 2008 12:28:10 +0000

Thanks Angie! I’ve always had really good service from the clothing and accessory staff at NM, but the not so much from the cosmetics staff at certain counters (it’s so weird that it varies by counter). They just don’t listen to what I want and sort of off-handedly say, “Oh, yeah yeah, here, try this” and then turn away. Oh well. So I just head to Nordstrom.

By: Angie

Angie — Wed, 08 Oct 2008 06:05:31 +0000

Sasha, I’ve linked to my Michele watch on the post.

By: Angie

Angie — Wed, 08 Oct 2008 06:04:54 +0000

How awful that you got snubbed at NM, Ana.

Such wonderful customer service stories, ladies. Thanks for sharing them. It’s good to know there are fab retailers out there.

Lena, so right. Nordstrom never makes you feel awful if you’re returning something. In fact they are apologetic that the purchase did not work out.

Antje! What an incredible show of grace and trust from the Andulaz store owner. We might need to go shopping there to show our gratitude and goodwill. I can imagine how bad you must have felt about what had happened. I’m glad this post was cathartic for you.

Lori, it was actually Chloe’s club foot and shoe size situation that started my Nordstrom loyalty. I was so taken aback by their incredible customer service with respect to Chloe’s footwear needs that I vowed I would always support Nordstrom. Bobs your uncle.

By: Sasha

Sasha — Wed, 08 Oct 2008 03:21:03 +0000

Angie, I really would like to see that beautiful ceramic watch of yours, could you post a picture of it? I see lots of brands with white straps but they don’t look like ceramics to me, they look like resin and tend to get yellowish over time. As far as I know, ceramics don’t turn yellowish with moisture/sweat.

By: San

San — Wed, 08 Oct 2008 01:22:08 +0000

What a beautiful watch. How nice they replaced it for you.
Have fun on your trip.

By: Laura

Laura — Wed, 08 Oct 2008 00:11:32 +0000

REI is also great at replacing broken products even when it’s your fault. Another in this category is Nike–my husband has had them replace shoes that have worn out before he thinks they should have worn out & they do so cheerfully. Finally, Lands End really means it when they say 100% guaranteed. I am loyal to all these stores because of their customer service. I truly believe that in the long run they benefit from giving the customer the benefit of the doubt because of the repeat business it earns them.

By: Joy

Joy — Tue, 07 Oct 2008 22:04:34 +0000

Nordstroms spent over a month scouring their stores for a top that was a gift that I needed to exchange for a smaller size. They weren’t able to come up with one but it wasn’t for lack of trying. The top had been on clearance a few months before, so finding one was ify. What great service!
So glad your watch story had a happy ending.

By: Nicole

Nicole — Tue, 07 Oct 2008 21:40:49 +0000

Wow! That is a wonderful story! (and a beautiful watch!)

By: Munequita

Munequita — Tue, 07 Oct 2008 19:54:33 +0000

This floored me! I have always known that Nordstrom has excellent customer service…but not to this extreme! I am so impressed that they can give you a brand new watch if your old one has been damaged…just wow. Electronics stores only do this if you buy a warranty, so it is mind blowing that Nordies does this for free.

How great that there are still stores like this around for us customers!